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See more … manage smarter
Exony VIM X is the open platform enabling you to apply more customer insight to manage smarter contact from your Cisco infrastructure.
It is specifically designed for complex contact center operations, VIM X evolves a proven cloud architecture to deliver a leap forward in customer and user experience.
Helping enterprises to improve customer experience, reduce churn and increase revenue while aggressively managing productivity
The right information with the right control to the right people
Take control to drive efficiency and unlock a better customer experience
Deliver a contact center platform as a ‘private cloud’ service to make your business more agile
Scale intelligently for a market leading ‘cloud contact center’ proposition
Get insight into how your contact strategies impact your customers
A global team focused on one thing*
Meet some of the people that are driven by our customers’ and partners’ success
Jon - R&D
Oversees the creation of some of the most advanced and effective customer contact management software you’ll find
Vikram - Innovation
Works with early-adopter customers to deliver smarter solutions for their business goals
Ashley - Support
Leads our 24/7 follow-the-sun support operations to assure consistent operational value for customers
James - Product Management
Distils our customer contact vision for business success into the evolution of the VIM platform
Rosemary - Developer
Takes complex product needs and translates them into elegant code!
Elshad - Consultant
Turning technical milestones into business success, with over 50,000 VIM agents deployed personally so far
*We think success matters!
Without VIM, you are missing out on smarter management
“We needed to provide information so our leaders could lead and our managers could manage. If you get that right, then the agents can be successful.”
Dr. Nels Lindahl
“We can provide better services to customers because of our improved ability to see a problem and take action.”