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April 2008

Customer Strategy (UK): 'Silent Generation@ Pose Massive Challenge To The Future Of Customer Service
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March 2008

Xconomy (US): Ex-Sony Worker's Software Smooths Call Center Woes
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Wi-Fi Technology Forum (UK): Prudential UK Chooses Exony's Customer Interaction Intelligence Software
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Total Telecom (UK): Prudential Deploys Exony Solution
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ITB Computing (UK): Prudential UK Goes Global With Exony Contact Centre Solution
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Call Centre Clinic (UK): Prudential Goes Global With Exony Contact Centre Solution
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VNUNET (UK): Prudential Enhances Call Centre Monitoring
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Computing (UK): Prudential Enhances Call Centre Monitoring
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Finextra (UK): Prudential Live With Exony Call Centre Technology
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February 2008

Yahoo Finance (US): Major US Home Improvement Company Selects Exony To Enhance Contact Center Efficiency
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Fox Business (US): Major US Home Improvement Company Selects Exony To Enhance Contact Center Efficiency
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PR Newswire (US): Major US Home Improvement Company Selects Exony To Enhance Contact Center Efficiency
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Sys-Con Media(US): Major US Home Improvement Company Selects Exony To Enhance Contact Center Efficiency
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Forbes.Com (US): Major US Home Improvement Company Selects Exony To Enhance Contact Center Efficiency
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Broadcast Newsroom (US): Major US Home Improvement Company Selects Exony To Enhance Contact Center Efficiency
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January 2008

Call Centre Clinic (UK): Empire Today Selects Exony To Accelerate Contact Centre Performance
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ITB Software (UK): Exony Urges Contact Centre Managers To Take The Power Back
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Linux Magazine (US): Empire Today Selects Exony To Accelerate Contact Center Performance
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ITB Software (UK): Major US Home Improvement Company Selects Exony To Enhance Contact Centre Efficiency
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ContactCenterWorld (US): Exony Urges Contact Centre Managers To Take The Power Back
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TMCnet (US): Exony Urges Contact Centre Managers To Take The Power Back; Best Practice Guide Launched To Help Managers To Create Agile, Customer-focussed Contact Centres
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TMCnet (US): Empire Today Accelerates Contact Center Performance with Exony
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Sys-Con Media (US): Empire Today Selects Exony to Accelerate Contact Center Performance
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Earth Times(US): Empire Today Selects Exony to Accelerate Contact Center Performance
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September 2007

Contact-Centres.com (UK): BT Predicts Businesses Will 'Bring Contact Centres Home' In Climate Of Change
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Call Centre Clinic (UK): BT Predicts Businesses Will 'Bring Contact Centres Home' In Climate Of Change
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ITB Events (UK): Exony: Exony Heralds 'The Most Important Call Centre Expo Yet'
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IT Analysis (UK): Exony: Exony Heralds 'The Most Important Call Centre Yet'
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Call Centre Helper (UK): Exony: Exony Heralds 'The Most Important Call Centre Expo Yet'
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TMCNet (US): Exony: Exony Heralds 'The Most Important Call Centre Expo Yet'
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Call Centre Helper (UK): Exony Wins Innovation Award
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August 2007

ContactCenterWorld (US): Exony Receives 2007 TMC Labs Innovation Award
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CRMXchange (UK): Exony Receives 2007 TMC Labs Innovation Award
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ITB Innovation (UK): Exony Receives 2007 TMC Labs Innovation Award
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Call Centre Helper (UK): HP and Exony Expand Relationship To Deliver More Measured And Managed Contact Centres
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ITB Financial (UK): Exony Expands To Deliver Contact Centre Measure And Manage Capabilities For Financial Services
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e-consultancy (UK): Exony Expands To Deliver Contact Centre Measure And Manage Capabilities For Financial Services
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ContactCenterWorld (US): Exony Expands Contact Centre Measure And Manage Delivery With HP
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July 2007

ITB Retail (UK): Exony Launches Best Pratice Series To End Retail Customers Service Woes
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Total Telecom (UK): Exony Best Practice Guides
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IT Analysis (UK): Exony Launches Best Practice Series To End Contact Centre Customer Service Woes
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TMCNet (US): Exony: Exony launches best practice series to end retail customer service woes; Customer service satisfaction levels lagging at just 73 per cent, say researchers
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ContactCenterWorld (US): Exony Launches Best Practice Series To End Customer Service Woes
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CallCentreHelper (UK): Nexus to deploy Virtualized Interaction Manager
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ITB Internet (UK): Nexus IS And Exony Partnering To Deliver “Measure And Manage” Capabilities For Virtual Contact Centers
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CallCentreHelper (UK): Nexus to deploy Virtualized Interaction Manager
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CRMToday (US): Nexus IS and Exony Partnering to Deliver “Measure and Manage” Capabilities for Virtual Contact Centers
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TMCNet (US): Nexus IS Selects Exony's VIM 6.1 for Enterprise Contact Center Clients
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ITB Software (UK): Nexus IS And Exony Partnering To Deliver “Measure And Manage” Capabilities For Virtual Contact Centers
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June 2007

ComputerActive (UK): Exony Details Campaign Management Ambitions
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ContactCentreLink (UK): Filling The Outsourcing Black Hole
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IT Week (UK): Exony Details Campaign Management Ambitions
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Yahoo News (UK): Exony Plans Dialler Integration for Outbound Calls
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Telappliant (UK): VoIP To Cut Carbon Emissions?
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Datamonitor (US): Exony Plans Dialler Integration for Outbound Calls
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May 2007

PublicTechnology.net (US): VoIP & home working could slash contact centre carbon footprint by 1.3 m tonnes
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InternetRetailer (US): Contact Centers Largely Missing the Boat on Benefits of Work-from-Home Staff
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MediaBuyerPlanner (US): Home-based Telemarketers Save Employers 32% in Overhead
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Broadcast Newsroom (US): Contact Centers Largely Missing the Boat on Benefits of Work-from-Home Staff
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ContactCenterWorld (Can): UK Contact Centres Trail US Counterparts On Working From Home
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TMCNet (US): Work From Home, Save The Planet
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TMCNet (US): Contact Centers Largely Missing the Boat on Benefits of Work-from-Home Staff
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TMCNet (US): Home-Based Agent Strategy Offers Numerous Opportunities for Contact Centers
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Management-Issues (UK): Homeshoring Is Where The Heart Is
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BusinessWire (US): Contact Centers Largely Missing the Boat on Benefits of Work-from-Home Staff
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Fulfilment & elogistics (UK): Contact Centres - Are They Keeping In touch?
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CallCentreHelper (UK): UK Contact Centres Missing Out On Talented Home Based Workforce
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CRMToday (UK): UK Contact Centres Trail US Counterparts On Working From Home
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CallCentreHelper (UK): UK Contact Centre Staff Unnecessarily Generate 1.3 Million Tonnes of Carbon Dioxide Each Year
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vnunet (UK): Flexible Working Kite Mark Increases Pressure On IT Chiefs
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CallCentreHelper (UK): UK Contact Centres Trail US Counterparts On Working From Home
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ICWales (UK): We Love... Home Working
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infomatics (UK): Flexible Working Kite Mark Increases Pressure On IT Chiefs
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PC Magazine (UK): Flexible Working Kite Mark Increases Pressure On IT Chiefs
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TMCNet (US): UK Contact Centres Trail US On WFH
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ContactCentreLink (UK): UK Contact Centres Trail US Counterparts On Working From Home
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ComputerActive (UK): Flexible Working Kite Mark Increases Pressure On IT Chiefs
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Accountancy Age (UK): Flexible Working Kite Mark Increases Pressure On IT Chiefs
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CCW (US): UK Contact Centres Trail US Counterparts On Working From Home
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ITB Internet (UK): UK Contact Centres Missing Out On Talented Home-Based Workforce
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ITB Innovation (UK): UK Contact Centres Trail US Counterparts On Working From Home
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ITB Computing (UK): UK Contact Centre Staff Unnecessarily Generate 1.3 Million Tonnes of CO2 Each Year
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TotalTelecom (UK): UK Contact Centres Trail US on WFH
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ITWeek (UK): Flexible Working Kite Mark Increases Pressure On IT Chiefs
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Computing (UK): Flexible Working Kite Mark Increases Pressure On IT Chiefs
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AOL (UK): Home Work 'Could Cut Climate Costs'
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London Stock Exchange (UK): Insurance Warning For Home Workers
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contact-centres.com (UK): Contact Centre Staff Unnecessarily Generate 1.3 Million Tonnes of CO2 Each Year
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onrec.com (UK): UK Contact Centre Missing Out On Talented Home-Based Workforce
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Sourcewire (UK): UK Contact Centre Staff Unnecessarily Generate 1.3 Million Tonnes Of CO2 Each Year
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e-consultancy (UK): UK Contact Centres trail US Counterparts On Working From Home
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Manufacturingtalk (UK): Effective and Agile Customer Service Delivery
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e-consultancy (UK): Exony Introduces VIM 6.1 To Further Extend 'Measure & Manage' Capabilities For Business Users of Virtual Contact Centres
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CallCentreHelper (UK): Exony Introduces VIM 6.1
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PR Leap (US): Exony Introduces VIM 6.1 To Further Extend 'Measure & Manage' Capabilities for Business Users of Virtual Contact Centres
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April 2007

CCW (US): Exony Introduces VIM 6.1 To Further Extend 'Measure & Manage' Capabilities For Business Users of Virtual Contact Centers
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Broadcast Newsroom (US): Exony Introduces VIM 6.1 To Further Extend 'Measure & Manage'
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TMC Net (US): Exony Introduces VIM 6.1 To Further Extend 'Measure & Manage' Capabilities For Business Users Of Virtual Contact Centers
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sourcewire.com (UK): Exony Introduces VIM 6.1 To Further Extend 'Measure & Manage' Capabilities For Business Users of Virtual Contact Centers
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dBusinessNews (US): Exony Introduces VIM 6.1 To Further Extend 'Measure & Manage' Capabilities For Business Users of Virtual Contact Centers
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businesswire (US): Exony Introduces VIM 6.1 To Further Extend 'Measure & Manage' Capabilities For Business Users of Virtual Contact Centers
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CRMXchange (US): Exony Introduces VIM 6.1 To Further Extend 'Measure & Manage' Capabilities For Business Users of Virtual Contact Centers
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ITBackbones (UK): Exony Introduces VIM 6.1 To Further Extend 'Measure & Manage' Capabilities For Business Users of Virtual Contact Centers
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Pressbox (UK): Exony Introduces VIM 6.1 To Further Extend 'Measure & Manage' Capabilities for Business Users of Virtual Contact Centers
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TotalTelecom (UK): Exony Introduces VIM 6.1
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CallCentreHelper (UK): Outsourcing Needs Better Management To Succeed
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IT Backbones (UK): Outsourcing Needs Better Management To Succeed
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ContactCenterWorld (Can): Outsourcing Needs Better Management To Succeed
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e-consultancy (UK): Outsourcing needs better management to succeed
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The Wisemarketer (UK): Ten ways to sidestep contact centre wastage
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March 2007

Broadcast Newsroom (US): Contact Center Outsourcing Black Hole Costs North American Companies Over $300 Million Every Year
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CRM Marketplace.com (US): Contact Center Outsourcing Black Hole Costs North American Companies Over $300 Million Every Year
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CRMAdvocate.com (US): Better management of outsourcing providers would save North American companies over $300 million a year
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SupportIndustry.com (US): Contact Center Outsourcing Black Hole Costs Companies More Than $300M Every Year
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RecognizeServiceExcellence.com (US): Contact Center Outsourcing Black Hole Costs Companies More Than $300M Every Year
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ITBusinessEdge (US): Better Call Center Management Could Save Companies Millions
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The Engineer (UK): The Source of Success
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ZDNet (UK): Virtual Contact Centers and Outsourcer Management: Unlocking the Potential of Virtual Contact Centers - White Paper 
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Silicon.com (US): Virtual Contact Centers and Outsourcer Management: Unlocking the Potential of Virtual Contact Centers - White Paper
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CallCentreHelper (UK): Contact Centre Outsourcing Black Hole Costs UK Companies £55 Million Every Year
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TMCnet - IPCommunications.com (US): $300 Million Lost in Contact Center Outsourcing, Exony Finds
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TMCnet (US): Eliminating the Contact Center Outsourcing Black Hole
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IT Backbones (UK): Contact Centre Outsourcing Black Hole Costs UK Companies £55 Million Every Year
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Customer Management (UK): Poor Management Fuels a £55 Million per Annum Black Hole for UK Contact Centres
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Channel News (UK): Contact Centre Outsourcing survey 2007
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CallCentre.co.uk (UK): UK Companies Waste £55million On Outsourced Call Centres
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DiGiTAL50 (US): Contact Center Outsourcing Black Hole Costs North American Companies Over $300 Million Every Year
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Pressbox (UK): Contact Centre Outsourcing Black Hole Costs UK Companies £55 Million Every Year
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ITB Financial (UK): Contact Centre Outsourcing Black Hole Costs UK Companies £55 Million Every Year
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Yahoo Finance (US): Contact Center Outsourcing Black Hole Costs North American Companies Over $300 Million Every Year
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e-consultancy (UK): Contact Centre Outsourcing Black Hole Costs UK Companies £55 Million Every Year
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CRMToday (UK): UK Companies Waste £55 Million During Contact Centre Outsourcing Every Year
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ContactCenterWorld (UK): Contact Centre Outsourcing Black Hole Costs UK Companies £55 Million
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PublicTechnology (UK): Contact Centre Outsourcing Black Hole Costs UK Firms £55 Million a Year
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One Week in UK Call Centres (UK): How Do You Get Full Value Out Of A Virtual Contact Centre?
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February 2007

CallCentreHelper (UK): Knowledge Management and What It Can Do For Your Call Centre
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January 2007

UK Call Centres: Midweek Experts Update (UK): How Do You Get Full Value Out Of A Virtual Contact Centre?
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One Week in UK Call Centres (UK): Call Centre Clinic Article
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ContactCentreLink (UK): Winning The Customer Service Arms Race
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IT Director.com (UK): Making The Most of Virtualised Call Centres
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IT Analysis.com (UK): Virtualised call centres based on CISCO technology are now used extensively but their management using native tools is ardous
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November 2006

ContactCenterWorld (Can): New Exony VIM Unlocks Potential of Virtual Contact Centres
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Call Center Magazine (US): Exony's New Virtual Interaction Manager
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BusinessWire (US): New Exony Virtualized Interaction Manager Unlocks Potential of Virtual Contact Centers
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Sourcewire (UK): New Exony Virtualized Interaction Manager Unlocks Potential Of Virtual Contact Centres
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IT Backbones (UK): New Exony Virtualized Interaction Manager Unlocks Potential Of Virtual Contact Centers
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TotalTelecom (UK): Exony VIM Realises Virtual Management
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IC Berkshire (UK): Computer Student's 'Traffic Award' Lands Exony Job
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ContactCenterWorld (Can): Exony Snaps Up Technology Student
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October 2006

IT Toolbox (US): Billionth Transaction Processed on Exony Gateway
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September 2006

ContactCenterWorld (Can): Billionth Transaction Processed On Exony Gateway
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CRMToday (UK): Billionth Transaction Processed On Exony Gateway
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CMC (UK): Real time information Access Critical to Contact Centre Success
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August 2006

E Logistics Magazine (UK): Contact Centres 'Drowning In Data Overload'
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July 2006

ContactCenterWorld (US): Microsoft Chooses Exony Reporting and Analytics to Further Enhance the Customer Service Experience
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June 2006

ContactCenterWorld (Can): Exony Delivers Improved Customer Experience - New Partnership With Cisco
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Light Reading (US): Exony, Cisco Interop
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CRMToday (US): Exony Delivers Improved Customer Experience through New Partnership with Cisco Systems
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ContactCenterWorld (Can): Information Overload
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CRMToday (US): Information Overload Paralyses UK Contact Centres
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Managing Information (UK): Managers Drowning In More Than 2 Million Reports Per Day
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Bob's Guide (UK): Exony Appoints New Finance Director To Assist Rapid Growth
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March 2006

ContactCenterWorld (Can): Real Time Access To Information Critical To Contact Centre Success
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CRMToday (US): Real Time Access To Information Critical To Contact Centre Success
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Bios Magazine (UK): Real Time Access To Information Critical To Contact Centre Success
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February 2006

ContactCenterWorld (Can): Contact Centre Reporting Dramatically Improved With Exony Report Builder
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January 2006

Mass High Tech (US): Exony Opens U.S. Operations In The Hub
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CRMToday (US): Exony Launches North American Operation
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Bios Magazine (UK): UK IP Communications Software Expert Launches North American Operation
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