Exony is a leading provider of customer interaction performance management and optimization solutions to global Enterprises & Service Providers who operate Virtual Contact Centers (VCCs).

Based on our award winning Virtualized Interaction Manager, VIM Performance dramatically increases the ability of Virtual Contact Center business owners to deliver more productive customer contact by making better decisions, taking more effective actions and 'closing the loop' with constructive evaluations.

Since its foundation in 1999, Exony has an enviable track record of innovation and thought-leadership. Our mission has always been to put visibility and control of VCC operations into the hands of front-line customer contact managers and business users at every level of the organization.

Today, Exony provides accountable staff in next generation VCCs with tools to:

• Make better decisions based on an organization’s cost, value and customer experience priorities.

• Take actions that are safe, timely and more effective.

• Evaluate decisions and actions by every tier of the organization and across every channel of customer contact.

• Deliver rapid, low-risk improvements to customer contact productivity.

This enables VCCs to make the most of devolved visibility and control of resources (outsource partners, retail branches, home or back-office workers, etc.), with the objective of achieving the target goals of higher value customer contact, lower operational costs and better customer satisfaction. Together these are the real benefits of the enhanced customer contact productivity delivered by Exony.

Exony's philosophy is to deliver the highest levels of business returns for customers via large numbers of small, low-risk changes to agent behaviour, systems and business processes.

Exony customers include Affiniti, Alliance & Leicester, Assurant, Axa, Bell Canada, Bharti, BT, Cable & Wireless, Fortis, France Telecom, Garanti Bank, Government of Quebec, HBOS, La Poste, Prudential, Microsoft, National Australia Group, Nectar, South African Airways, State of California, Thomson Reuters,  Transport for London, UK Home Office, Virgin Trains, Virgin Media, Vodafone and Wachovia.

Exony is a Cisco Development Partner and member of the Cisco Developer Network at the highest level (Preferred Solutions Developer). Exony VIM Datamart, VIM Standard and VIM Performance are included in the Cisco Solutions Plus Program.

Exony is privately held, and has offices in Boston, MA and near London, UK.