Exony is the leading  global provider of customer contact management software that puts business users  in control.

Using VIM9 from Exony, Enterprise IT and Service Providers rapidly enable their business customers with a private cloud-based reporting, analytics and management environment that is simple to use, safe, secure and symmetric.

When control is safely delegated through VIM, business users are more productive and able to proactively focus on the key customer retention, revenue and cost goals they are targeted on.  This new insight and agility on the customer contact front line can result in major financial returns for organizations.  Deploying VIM9 is bringing organizations multiple opportunities to generate tens of millions of dollars a year in business benefits from areas such as improving agent productivity, reducing repeat & transferred calls and better managing outsourcer costs. Taken together these add up to returns on investment measured in months rather than years.

By adopting VIM, Enterprise IT and Service Providers are no longer challenged to support day to day tactics. They can instead work with Exony and our Partners to unlock further strategic value for their business customers while also reducing operational costs.

Exony creates effective long term customer and partner relationships based on integrity, deep expertise in contact center technology and business issues, and our focus on our customer’s success.
 
Exony has the capability and partner relationships to support customers on five continents in organizations from just hundreds to hundreds of thousands of employees.  Customers that include Accenture, Assurant, Aviva, AXA, Bell Canada, Bharti, Cable & Wireless, CareCore, Centrica, Cisco, Coles, Corinthian Colleges, Dimension Data, Du, Empire Today, Expedia, Fedex, HBOS, IBM, IDEA, Insight, Kcom, Microsoft, Molina Healthcare, Mondial, National Grid, South African Airways, Sprint, State of California, Thomson Reuters, University of Miami, Verizon, Virgin Media, Vodafone and VSP.

Exony is a Cisco Development Partner and member of the Cisco Developer Network at the highest level (Preferred Solutions Developer). The complete family of Exony VIM9 solutions (Datamart, Standard and Performance) are included in the Cisco Solutions Plus Program.

Exony is privately held, and has offices in Boston, MA and near London, UK.