From this month Jon begins his new column on Exony.com, giving his own opinions on issues and developments in customer contact.

Jon Arnold is Principal of J Arnold & Associates, an independent telecom analyst and consultancy based in Toronto, Ontario. His primary focus is on IP communications and disruptive technologies, such as VoIP, mobile broadband, contact centers, telepresence, unified communications, social media and Web 2.0.

He has been consulting about these technologies since 2001, and can be followed on his widely-read Analyst 2.0 Blog and his bi-monthly Service Provider Views column published on TMCnet. Jon contributes to other publishers, such as UCStrategies and Focus.com, and is a regular speaker at industry events, and is frequently cited in both the trade press and mainstream business press.