By the very nature of a complex contact center environment, there are distributed operations, management, infrastructure components and resource layers containing vast quantities of data. The VIM9 Control Framework gives users, via a private cloud based infrastructure the tools they need to see what they need to see and take the actions required - safely,  securely and symmetrically. With the VIM9 Control Framework I.T.Departments are able to put business users 'in control' of the resources they need without sacrificing any security, audit or management benefits they'd expect from enterprise class management tools. 

Exony VIM9 Control Framework brings this all together to provide the scalability, security and collaboration required by distributed contact operations:

• Captures the complexities and turns the overwhelming level of detail into meaningful, useful insights.
• Creates secure, multi-tenancy, partitioned areas within the eneterprise for business users in hosted and intra-enterprise contact centers.
• Harnesses VIM9 Analytics, VIM9 Resource Management and VIM9 Service Management to empower business users with the business-relevant knowledge and insight, management tools, and access privilege controls they require.
• Provide multi-national capability for operations in multiple time zones and using multiple languages.