The Exony team have many years experience working in and for some of the world's most demanding contact centers. They understand exactly what it takes, for example, go from a dozen legacy Avaya call centers to a single, virtualized Cisco customer contact infrastructure...both technically and operationally. They work with customer and partner teams to support you in multiple different ways including:-

• Effective optimization of your contact center productivity by benchmarking your operations based on ‘out of the box’ VIM.
• Reviewing your current reporting and analytics information base to consider business impact of additional VIM data sources.
• Assessing the benefits with you of extending VIM’s control framework to deliver further operational efficiencies.
• IT Lifecycle Services related to the safe and secure operation of the platform such as capacity planning, health check and data analysis activity.

Furthermore they have experience in identifying and delivering tightly defined, high impact performance improvement measures - whether it is ensuring all the expected gains are achieved (or surpassed) from a vendor migration or supporting strategic business improvement goals like VOC initiatives.