Exony launches VIM Performance to transform contact center productivity

Wed, 06/03/2009 - 13:00 — admin

Boston, 3rd June 2009: Exony today announced the launch and availability of VIM Performance (release 8) building upon and extending VIM’s in-depth measure and manage benefits across the full range of agent-based and self-service communications channels.

VIM Performance delivers significant gains in contact center productivity by putting key decision support, action and evaluation capabilities into the hands of the people who can make a difference, wherever they are in the organization.

Businesses can drive higher conversion rates and transaction values through exceptional sales and service performance and lower operational costs by optimizing resources across their virtual contact centers. By evaluating the performance of all interaction channels they can exceed experience goals and achieve dramatically improved team results, empowering the people who care about customer service to act together. VIM Performance gives performance optimization to enterprises and service providers at every stage of the call from first touch to customer contact resolution.

Exony comment

How voice of the customer can make your agents perform better: http://t.co/BDmis8yP — 1 day 17 hours ago
Forgiveness – a new customer satisfaction metric? http://t.co/GGsenq4P — 1 day 17 hours ago

RESOURCES

VIM9 Performance datasheet

VIM9 Standard datasheet

VIM9 Datamart datasheet

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