Exony VIM is the reporting, analytics and management set of solutions for Cisco powered contact centers. Our current product family builds upon the considerable success of VIM and adds unique integration options with the latest Unified Communications solutions from Cisco. 

Exony VIM offers enterprises, outsourcers and service providers unparalleled access to performance management and productivity gains from the smallest hosted call center to the largest multi-national customer service operation. The various versions of VIM deliver unprecedented level of integration with Cisco’s contact center platforms UCCE/H version 8 and the successor to Webview and CUIS, the new Cisco Unified Intelligence Center (CUIC) .

Since the launch less than a year ago of version 8, VIM has been chosen by some of the most demanding customer service operations in the world to help transform the efficiency, effectiveness and reach of contact centers whether in-house, hosted or outsourced.