Exony VIM puts its business users in control of the constant change in their customer contact environments.

With VIM9 from Exony, Enterprise IT and Service Providers rapidly enable for their business customers a private cloud-based reporting, analytics and change management environment that is:

•    simple to use
•    safe
•    secure
•    symmetric

When control is safely and securely delegated through VIM on an audited basis, business users across multiple lines of business, sites and vendor partners, are more agile and able to proactively focus on the key customer retention, revenue and cost goals they are targeted on.

VIM equally benefits Enterprise IT and Service Providers as they are no longer challenged to support day to day operational tactics across a distributed, virtual enterprise, but can instead work with Exony and Exony’s Partners on unlocking further strategic value for their business customers from the customer contact environment.

A single large VIM implementation can realise over $100m in increased revenues and operational cost savings every year.  

Exony has been working with Cisco and other customer contact solutions vendors for over a decade and the latest version, VIM9, brings together unparalleled levels of visibility and control across the entire customer contact domain however large or complex. In fact the more demanding the environment, like complex multi-channel and multi-tenancy, the more likely you are to see Exony VIM as the solution of choice for integrated reporting, analysis and management.

The VIM9 family has been designed to allow organizations to get the most out of their investments in Cisco UCCE, CUCM and CVP including unique integration with native tools like CUIC and CCMP.
Typical VIM empowered organizations are using it VIM to:

•    reduce outsourcing costs (by over 2%)
•    decrease repeat/transferred calls (by over 3%)
•    increase agent productivity (again, by over 3%).

With Cisco certified interfaces, VIM is very simple and rapid to deploy.  Exony’s DEEP methodology ensures that business and IT customers realise early business benefits working with Exony and our Partners.  Further capability and value, eg to unlock a view on customer journey, is seen through low risk Extend phases.

VIM9  puts secure, auditable control of customer contact resources into the hands of the business users who need it the most…and empowers them to deliver clear, demonstrable business value. Furthermore, it does this across sites, LOBs, outsourcers and channels giving each VIM user fully business role relevant capabilities to see what they need to see…and act on it.