Boston, 25th November 2009. One of the world's largest and most respected business intelligence companies has chosen Exony to provide next generation reporting, analytics and performance management services to their worldwide network of contact centers.

Supporting a fully virtualized customer contact infrastructure that provides high-value customer contact services 24/7 Exony has been given the challenge of providing advanced analytics and management services to business users around the world. Just as their customers rely on them for the quality, timeliness and relevance of their information, this latest Exony customer will be relying on VIM to give their business users, at every level, exactly the information and management tools they require - no more, no less.

"This will be one of the most sophisticated contact center reporting, analysis and management projects of its type anywhere. Meeting these needs has only been made possible by the new VIM Performance suite" said Rex Dorricott, CEO of Exony.