Exony Business White Papers
Virtual Contact Centers & Outsourcer Management - Unlocking the Potential of VCCs
Exony's Award-Winning Virtualized Interaction Manager
Exony's award-winning Virtualized Interaction Manager (VIM) software enables operators of Virtual Contact Centers (VCCs) to measure customer interaction experience, efficiency and effectiveness, and to easily and safely manage available customer interaction resources through making immediate tactical or planned strategic changes.
Industry View
"... Exony VIM provides insight across the business... The Exony VIM is not just a management tool, it is a full framework with the reporting and analytics required to direct that management... This is a technology and a company with massive potential to continue to grow and do very well. Anyone with a virtualized Cisco call center should be looking at this now..."
David Norris,
Senior Analyst,
Bloor Research
Meeting the Management Challenge of Virtual Contact Centers
With Exony VIM, for the first time, a single integrated application empowers business users to directly measure and manage Virtual Contact Center performance in real-time, thereby delivering on the full cost and customer service promise of VCCs.
What is a Virtual Contact Center ?
