- About Us
Press & PR Contacts:
Meghan Gardner
V2 Communications
500 Harrison Avenue
Suite 401
Boston
MA 02118
USA
exony@v2comms.com
+1 (617) 426 2222
News
Exony is a leading and influential commentator on issues affecting customer service and contact centers. Our news, views and opinions regularly receive coverage in a wide variety of trade/technical press and media in North America and Europe.
See below for our press releases.
See 'In the News' for some of the press coverage we have received.
- Customer Service Faces Cultural Upheaval With Coming Of 'Silent Generation', Major Report Warns
16 Apr 2008 - Prudential UK Goes Global With Exony Contact Centre Solution
12 Mar 2008 - Exony Urges Contact Centre Managers To Take The Power Back
23 Jan 2008 - Major US Home Improvement Company Selects Exony To Enhance Contact Center Efficiency
22 Jan 2008 - Lack Of Management Holding Back Potential Business Benefits Of Virtual Contact Centres
15 Nov 2007 - Exony Promotes Customer Service Excellence at CCA Convention 2007
05 Nov 2007 - UK Consumers Face Christmas Customer Service Crisis
31 Oct 2007 - Exony Heralds 'The Most Important Call Centre Expo Yet'
25 Sep 2007 - Exony Receives 2007 TMC Labs Innovation Award
22 Aug 2007 - Exony Launches Best Practice Series To End Contact Centre Customer Service Woes
16 Jul 2007 - Exony Launches Best Practice Series To End Retail Customer Service Woes
16 Jul 2007 - Nexus IS and Exony Partnering to Deliver 'Measure and Manage' Capabilities for Virtual Contact Centers
02 Jul 2007 - Contact Centers Largely Missing The Boat On Benefits Of Work-From-Home Staff
21 May 2007 - UK Contact Centre Staff Unnecessarily Generate 1.3 Million Tonnes Of Carbon Dioxide Each Year
14 May 2007 - UK Contact Centres Missing Out On Talented Home-Based Workers
14 May 2007 - UK Contact Centres Trail US Counterparts On Working From Home
14 May 2007 - Exony Introduces VIM 6.1 To Further Extend 'Measure & Manage' Capabilities For Business Users Of Virtual Contact Centers
30 Apr 2007 - Contact Center Outsourcing Black Hole Costs North American Companies Over $300 Million Every Year
12 Mar 2007 - Contact Centre Outsourcing Black Hole Costs UK Companies £55 Million Every Year
12 Mar 2007 - New Exony Virtualized Interaction Manager Unlocks Potential Of Virtual Contact Centers
20 Nov 2006 - Exony Congratulates National Australia Bank Contact Centre, Voted 'Best In The World'
10 Nov 2006 - Exony Snaps Up Top Award-Winning Technology Student
02 Nov 2006 - Littlewoods reduces costs by 20 Per Cent
24 Oct 2006 - Billionth Transaction Processed on Exony Gateway
19 Sep 2006 - Exony congratulates National Australia Group on winning EMEA Best Contact Center of the Year award
11 Sep 2006 - Microsoft chooses Exony Reporting and Analytics to further enhance the Customer Service Experience
18 Jul 2006 - Exony Delivers Improved Customer Experience through New Partnership with Cisco Systems
19 Jun 2006 - Exony Appoints New Finance Director to Assist Rapid Growth
12 Jun 2006 - Information Overload Paralyses UK Contact Centres
05 Jun 2006 - You Should Ban Call Waiting
01 Jun 2006 - Real Time Access To Information Critical To Contact Centre Success
27 Mar 2006 - New Technology Raises the Bar for Contact Centre service
13 Mar 2006 - Cable & Wireless lands Home Office single non-emergency number contract
06 Mar 2006 - Contact centre reporting dramatically improved with Exony Report Builder application
20 Feb 2006 - Exony Expands with Sales and Engineering Director Appointments
06 Feb 2006 - UK IP Communications Software Expert Launches North American Operation
03 Jan 2006 - Exony Completes Successful Knowledge Transfer Partnership Programme with London South Bank University
31 Dec 2005 - Exony Strengthens Management Team with New Service Operations Head
30 Nov 2005 - Exony Unveils New Software For Enhanced Contact Centre Analytics
09 Nov 2005 - Contact Centres for the 21st Century
07 Nov 2005 - Energis Further Improves Contact Centre Customer Service with Exony Call Management Software
04 Oct 2005 - Exony Strengthens Management Team with New Global Vice President of Sales
29 Sep 2005 - Caution: Don't Make This Key Mistake
28 Sep 2005 - Exony Powers New Speed Auction TV Channel
07 Sep 2005 - Leading Communications Software Solutions Firm Exony Appoints New CEO to Accelerate Growth
14 Jun 2005 - Exony kicks off the year by announcing its European expansion with new deals for Exony 4 Reporting & Analytics with France Telecom and Infonet in Holland
02 Jan 2005 - Exony broadens technology base with its new Contact Event Optimization product
01 Nov 2004 - Exony Launches new version of Reporting & Analytics product
01 Sep 2004 - Trainline
12 Jul 2004 - Exony Cements Position As Key Supplier Of Optimization and Control Solutions For Contact Centers with BT Deal
01 Jul 2004 - Exony delivers next generation cost control capability for contact centres
01 Apr 2004 - Cable & Wireless empower Parceline with Exony Gateway
01 Dec 2003 - Nectar
08 Nov 2003 - Marks & Spencer Money
06 Oct 2003 - NTL Business Boosts Call Centre Efficiency And Service Delivery With Advanced Reporting Tool
16 Sep 2003 - Kennet Venture Partners invests £3 million in contact centre software company Exony to expand products and customers
25 Mar 2003 - Alliance & Leicester
09 Feb 2003 - Lloyds TSB
04 Jan 2003