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Home » Products » VIM Virtualization Framework

VIM Virtualization Framework

There are three key attributes to an effective Virtualized Framework:
• Abstract the complexity and topology of the infrastructure and resource layers
• Provide safe sand-boxes of control to users to match their business accountability
• Provide a run-time environment in which management tools such as Reporting & Analytics and Resource Management can be safely and securely run.

The Exony VIM Virtualization Framework is the key underlying technology platform at the heart of the award-winning Exony Virtualized Interaction Manager.

Exony's VIM Virtualization Framework effectively ‘wraps’ all the VIM modules (Reporting and Analytics, Connect, Resource Management, Service Management), and provides them with their virtualization management capabilities, multi-tenancy, partitioning, security, etc..

VIM Virtualization Framework abstracts the complexity and topology of the extended Virtual Contact Center infrastructure and resources.  In addition, the Framework is designed to provide ease-of-use and accessibility for customer interaction operations and business management personnel, without the requirement for in-depth or technical training, significantly reducing time to market and time to respond.

VIM Virtualization Framework provides a highly secure, flexible and mature partitioning technology capable of hierarchical configuration and management of customer interaction resources providing contact center operational management with unparalleled understanding and control of customer interaction resources.  In addition, its roles-based security capabilities provide safe ‘sand boxes’ in which business users can operate with complete security, and without fear of impacting other parts of the virtual enterprise.  This in turn enables organizations to align management ‘rights’ for individual business users with their specific business accountability, thereby directly improving empowerment of key operational managers to address both business performance and customer satisfaction goals.

Exony's VIM Virtualization Framework:

• captures the VCC's complexities and turns the overwhelming level of detail into meaningful, useful business insights
• creates secure partitioned areas within the VCC for multiple business users
• harnesses all the VIM product modules to empower business users with the business-relevant information, management tools, and access privilege controls they require

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