vim virtualization framework

By the very nature of a Virtual Contact Center (VCC), there are distributed operations, management, infrastructure components and resource layers containing vast quantities of data.

Exony VIM Virtualization Framework brings this all together to provide the scalability, security and collaboration required by distributed contact operations:

• Captures the VCC’s complexities and turns the overwhelming level of detail into meaningful, useful insights. 

• Creates secure, multi-tenancy, partitioned areas within the VCC for business users in hosted and intra-enterprise VCCs. 

• Harnesses VIM Analytics, VIM Resource Management and VIM Service Management to empower business users with the business-relevant knowledge and insight, management tools, and access privilege controls they require.

• Provide multi-national capability for operations in multiple time zones and using multiple languages.