VIM9 Performance is the business-friendly integrated platform to drive higher productivity across all aspects of virtualized customer contact. Business users make better decisions, their actions are more timely and safe and they are able to more easily evaluate all relevant resources and processes.

VIM9 Standard gives organizations and their business users rapid access to the reporting and management capabilities they need to quickly improve customer contact productivity.

As part of Exony VIM Performance, VIM Analytics provides the business insight for the key performance and quality measurements your organization needs to identify opportunities and implement improvements.

VIM9 Resource Management will empower your team to change the VCC for the better. As an easy to use and secure onscreen application, VIM9 Resource Management allows supervisors and managers to meet the VCCs complex and varying demands in real-time and in line with their plans.

Working as part of the Exony VIM9 family, VIM9 Service Management also enables business users to measure and manage supply and demand within VCCs, providing new opportunities to reduce costs and enhance service.

Virtual Contact Centers and Outsourcer Management - Unlocking the Potential of VCCs. An Exony Business White Paper

Virtual Contact Centers and Homeshoring - Driving the Benefits Home. An Exony Business White Paper

Exony Contact Center Measure and Manage Best Practice Series. Issue One: Integrated Real-Time, Intra-day and Historical Reporting.

Exony Contact Center Measure and Manage Best Practice Series Issue Two: Real-Time Resource Management

Exony Contact Center Measure and Manage Best Practice Series Issue Three: Real-Time Service Management.

VIM9 Datamart brings together, out of the box, Cisco UCCE, CVP and CUCM data for CUIC users across the enterprise. Combining advanced reporting with long term call level detail storage it enhances the industry leading data presentation strengths of CUIC with powerful decision support capabilities.